Frequently Asked Questions (FAQs)

1. What types of products can be customized?

We offer a wide range of products that can be fully customized, including wooden keepsakes, acrylic gifts, photo frames, plaques, ornaments, and more. Each item can be personalized with names, dates, messages, and designs to suit your occasion.

2. How do I personalize a product?

Personalizing a product is simple! On the product page, you’ll find a section to add your custom details like names, dates, or special messages. You can also upload images for photo-based gifts where applicable. Once you've entered your details, you’ll get a preview of how your gift will look.

3. Can I see a preview of my customized gift before placing the order?

Yes, we provide a digital preview of your personalized gift during the customization process. This allows you to see how your custom text or image will appear on the product before you finalize the order.

4. What occasions can I shop for?

We offer personalized gifts for every occasion, including anniversaries, birthdays, weddings, and religious festivals like Diwali, Christmas, Eid, and more. Whether it's a special milestone or a festive celebration, you’ll find the perfect gift with us.

5. What is the lead time for a custom gift?

Our standard processing time for personalized orders is [insert time frame, e.g., 3-5 business days], after which the item will be shipped. If you need the item sooner, we also offer expedited options. Be sure to check the shipping options at checkout.

6. Can I make changes to my order after it's placed?

Once the order is placed, we immediately begin the customization process, so changes may not always be possible. However, if you notice an issue, please contact us within [insert time frame, e.g., 24 hours] of placing the order, and we’ll do our best to accommodate your request.

7. Do you offer international shipping?

Yes, we ship worldwide! Shipping costs and delivery times vary based on the destination, and you can find more details at checkout. Please note that international orders may be subject to customs duties or taxes.

8. What if my personalized item arrives damaged?

We take great care to ensure that your custom gift arrives in perfect condition. However, if an item arrives damaged, please contact us within [insert time frame, e.g., 48 hours] with a photo of the damage, and we’ll either replace the item or offer a refund.

9. What if there is an error with the personalization?

If we made an error with your customization, we will gladly correct it at no additional cost. Just reach out to us with your order details and a photo of the product, and we’ll make it right.

10. Can I order in bulk for corporate or event gifts?

Absolutely! We offer bulk orders for corporate events, weddings, and other large gatherings. Please get in touch with us directly for discounts and customization options for bulk purchases.

11. What materials are your products made of?

Our custom gifts are made from high-quality materials, including premium wood and durable acrylic. We carefully select materials to ensure each product is both beautiful and long-lasting.

12. Do you offer gift wrapping or special packaging?

Yes, we offer gift wrapping and special packaging options to make your gift even more special. You can choose these options at checkout, along with personalized gift notes if desired.

13. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information so you can follow your gift's journey right to your doorstep.

14. Can I return or exchange a personalized item?

Since each personalized item is made to order, we are unable to accept returns or exchanges unless the item arrives damaged or there is an error in the customization. Please review your personalization details carefully before placing the order.