At Giftguft, we take pride in offering high-quality, personalized gifts made specifically for you. Since each item is custom-made to your specifications, we are unable to accept returns or exchanges for items unless there is an error on our part.
Non-Returnable Items
Due to the personalized nature of our products, the following conditions apply:
- Customized items (including those with personalized text, images, or designs) cannot be returned or exchanged once the order has been processed.
- Please ensure all customization details (such as spelling, dates, and design selections) are correct before placing your order, as we cannot modify or cancel an order once production has begun.
Exceptions for Damaged or Defective Items
If your custom gift arrives damaged or there is a mistake in the personalization due to an error on our end, we will gladly correct the issue. In such cases, you may request a replacement or a full refund.
To qualify for a replacement or refund:
- Contact us within [insert time frame, e.g., 48 hours] of receiving the item.
- Provide clear photos of the damaged item or the error in personalization, along with your order number.
How to Report an Issue
To report an issue with your order:
- Email us at [email protected] or use our [contact form].
- Include your order number, a description of the issue, and any relevant photos.
- Our team will review your request and provide further instructions for resolution.
We strive to ensure every gift is perfect and personal, and we appreciate your understanding of our policy.